Privacy Policy

1. Introduction

AutoLeap ("we", "our", or "us") operates an AI-powered customer service and appointment booking assistant that businesses use to interact with their customers via Facebook Messenger and Telegram. This Privacy Policy explains how we collect, use, and protect information when you interact with a business that uses our platform.

2. Information We Collect

When you interact with a business through our chatbot, we may collect:

• Your name and phone number when you book an appointment
• Your Facebook Messenger user ID or Telegram chat ID to deliver replies
• The content of your messages to understand your requests
• Appointment details including date, time, and service type

We do not collect passwords, payment card information, or government-issued IDs.

3. How We Use Your Information

• To respond to your messages and answer questions on behalf of the business
• To book, confirm, reschedule, or cancel appointments
• To send you appointment reminders or cancellation notices via Messenger or Telegram
• To create calendar events in the business's Google Calendar
• To improve the accuracy and quality of our AI responses

4. How We Share Your Information

We share your information only with:

• The business you are interacting with — they see your name, phone, and appointment details in their dashboard
• Google Calendar — appointment details are added to the business's calendar
• Supabase — our database provider for secure data storage
• OpenAI / Google AI — message content is processed by AI models to generate responses (subject to their privacy policies)

We do not sell your personal information to third parties.

5. Data Retention

Conversation history is retained for up to 30 minutes of active session context. Appointment records are retained for as long as the business maintains an active account with us. You may request deletion of your data by contacting the business directly.

6. Facebook Messenger

If you interact through Facebook Messenger, your use is also governed by Meta's Privacy Policy. We only access the minimum permissions needed to read and send messages on behalf of the business page. We do not access your Facebook profile, friends list, or any other personal data beyond what is shared in the conversation.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time by stopping use of the service

To exercise these rights, contact the business you interacted with or email us at the address below.

8. Security

We use industry-standard security measures including encrypted data storage, HTTPS, and access controls. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
AutoLeap
Email: support@autoleap.app